Privacy Policy

Southern Neurospine Pty Ltd
Privacy Policy

Last Updated: June 2026

1. Introduction

Southern Neurospine Pty Ltd ("Southern Neurospine", "we", "our", or "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information obtained through our website, www.southernneurospine.com.au, and in connection with our healthcare services.

By using our website, contacting us, or providing personal information, you agree to the collection and use of information as described in this Privacy Policy.

2. Personal Information We Collect

We may collect personal information including:

• Full name 

• Date of birth 

• Email address 

• Telephone number 

• Postal address 

• Information submitted through contact forms 

• Appointment enquiries 

• Referral information 

• Healthcare-related information 

• Information provided by referring practitioners 

• Website usage information 

Where necessary to provide healthcare services, we may collect health information, which is considered sensitive information under Australian privacy laws.

3. How We Collect Personal Information

We may collect personal information when you:

• Visit our website 

• Complete an online enquiry form 

• Contact us by email or telephone 

• Request an appointment 

• Submit referral information 

• Communicate with our staff 

We may also receive information from:

• Medical practitioners 

• Specialists 

• Hospitals 

• Allied health professionals 

• Health insurers 

• Other authorised third parties involved in your care 

4. Why We Collect Personal Information

We collect personal information for purposes including:

• Responding to enquiries 

• Arranging consultations and appointments 

• Managing referrals 

• Providing healthcare services 

• Communicating with patients and referrers 

• Maintaining medical records 

• Improving our website and services 

• Complying with legal and regulatory obligations 

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Treating practitioners and specialists 

• Hospitals and healthcare facilities 

• Diagnostic imaging providers 

• Pathology providers 

• Allied health professionals 

• Health insurers 

• Professional advisers 

• Information technology providers 

• Government authorities where required by law 

We do not sell, rent or trade personal information to third parties.

6. Website Analytics and Cookies

Our website may use cookies, analytics tools and related technologies to improve functionality and user experience.

Information collected may include:

• IP address 

• Browser type 

• Device information 

• Pages viewed 

• Time spent on pages 

• Referring websites 

Users may disable cookies through their browser settings, however some website functionality may be affected.

7. Storage and Security

Southern Neurospine takes reasonable steps to protect personal information from:

• Misuse 

• Loss 

• Unauthorised access 

• Modification 

• Disclosure 

Security measures may include:

• Secure hosting environments 

• Access controls 

• Password protection 

• Industry-standard security practices 

• Restricted access to patient information 

While we take reasonable precautions, no system can guarantee absolute security.

8. Access and Correction

You may request access to personal information we hold about you and request corrections where information is inaccurate, incomplete, or out of date.

Requests should be directed to: [email protected]

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, professional and regulatory obligations, including applicable healthcare record retention requirements.

10. Complaints

If you believe we have breached your privacy rights or mishandled your personal information, please contact us:

Email: [email protected]

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Overseas Disclosure

Southern Neurospine may use third-party technology providers, website hosting providers, cloud storage providers or software platforms that store information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is protected in accordance with Australian privacy laws.

12. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any revised version will be published on our website and will take effect immediately upon publication.

13. Contact Us

Southern Neurospine Pty Ltd

Email: [email protected]