Terms and Conditions

Southern Neurospine Pty Ltd
Terms and Conditions

Last Updated: June 2026

1. Acceptance of Terms

By accessing or using www.southernneurospine.com.au ("Website"), you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you must discontinue use of the Website.

2. General Information Only

The content on this Website is provided for general informational and educational purposes only.

Nothing contained on this Website constitutes:

• Medical advice; 

• Medical diagnosis; 

• Treatment recommendations; 

• Healthcare services; or 

• A substitute for consultation with a qualified healthcare professional. 

You should always seek professional medical advice regarding your individual circumstances.

3. No Doctor–Patient Relationship

Accessing this Website, reading information, submitting forms, making enquiries, downloading materials or communicating through the Website does not create a doctor-patient relationship between you and Southern Neurospine or any practitioner associated with Southern Neurospine.

A doctor-patient relationship is only established following formal acceptance as a patient and attendance at a consultation.

4. Medical Disclaimer

While Southern Neurospine endeavours to ensure information published on this Website is accurate and current, medical knowledge evolves and information may become outdated.

Southern Neurospine makes no warranties regarding the accuracy, completeness, reliability or suitability of any information on this Website.

Users should not rely solely on information contained on this Website when making healthcare decisions.

5. Medical Emergencies

This Website is not monitored for medical emergencies.

If you require urgent medical assistance, call 000 immediately or attend your nearest emergency department.

6. Referrals and Appointment Requests

Submitting a referral, enquiry or appointment request through this Website does not guarantee:

• Acceptance as a patient; 

• Appointment availability; 

• Consultation within a specific timeframe; or 

• Eligibility for treatment. 

Southern Neurospine reserves the right to:

• Request additional information; 

• Prioritise referrals according to clinical urgency; 

• Redirect referrals where appropriate; 

• Decline referrals where services are not clinically suitable. 

7. Telehealth Services

Where telehealth consultations are offered, patients acknowledge that telehealth services may involve limitations including:

• The inability to perform a physical examination; 

• Reliance on information provided by the patient; 

• Technical interruptions; 

• Reduced ability to assess certain conditions remotely. 

Southern Neurospine reserves the right to require an in-person consultation where clinically appropriate.

Telehealth services are not suitable for emergency medical situations.

8. Medicare and Health Insurance

Patients are responsible for confirming:

• Referral validity; 

• Medicare eligibility; 

• Private health insurance coverage; 

• Any applicable fees or out-of-pocket expenses. 

Southern Neurospine accepts no responsibility for decisions made by Medicare, private health insurers or other third-party payers.

9. Intellectual Property

Unless otherwise stated, all content on this Website, including but not limited to:

• Text; 

• Graphics; 

• Logos; 

• Images; 

• Documents; 

• Layouts; 

• Branding; and 

• Website design, 

is owned by or licensed to Southern Neurospine and is protected by Australian intellectual property laws.

No content may be reproduced, distributed, modified, republished or commercially exploited without prior written consent.

10. Third-Party Websites

This Website may contain links to external websites.

Southern Neurospine is not responsible for the content, availability, security or privacy practices of third-party websites.

Accessing third-party websites is at your own risk.

11. Website Availability

Southern Neurospine does not guarantee uninterrupted or error-free access to the Website.

We reserve the right to modify, suspend or discontinue any part of the Website at any time without notice.

12. Limitation of Liability

To the maximum extent permitted by law, Southern Neurospine excludes all liability for any loss, damage, injury, cost or expense arising from:

• Use of or reliance upon this Website; 

• Inability to access the Website; 

• Technical issues or interruptions; 

• Viruses or malicious software; 

• Errors or omissions in Website content; 

• Third-party content or linked websites. 

Nothing in these Terms excludes rights or remedies that cannot be excluded under the Competition and Consumer Act 2010 (Cth) or other applicable Australian laws.

13. Indemnity

You agree to indemnify and hold harmless Southern Neurospine, its directors, employees, contractors and agents from any claims, losses, liabilities, damages or expenses arising from your misuse of the Website or breach of these Terms.

14. Accessibility

Southern Neurospine is committed to maintaining an accessible and inclusive website experience.

If you encounter difficulties accessing content on this Website, please contact us at: [email protected]

and we will endeavour to provide assistance where reasonably practicable.

15. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria and the Commonwealth of Australia.

Any dispute arising from or relating to the Website or these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

16. Contact Information

Southern Neurospine Pty Ltd

Email: [email protected]

Website: southernneurospine.com.au